Outsourcing

A number of major organisations have handed over responsibility for the support, maintenance and operation of complete systems and processes to AXL. We do not offer pre-packaged service agreements, but discuss specific needs with clients and tailor the solution to fit perfectly with the precise requirements.

Example services include:

• Telephone software support.
• Management of systems either on AXL or on customer sites.
• Second-level system management (including remotely) as backup to client staff.
• Complete system provision (hardware, facilities, software, support, management).
• Build, configure, test and maintenance of systems.
• Early morning pro-active systems checks.
• 24x7 callout.
• Disaster recovery.
• Site configuration and management.
• Software support and help desk services.
• Web site management.

AXL currently has three independent sites, each served by separate power and telecommunications facilities. Each site has multiple optic fibre links for voice, analogue data, ISDN, leased line and Internet connections.

Contact us for more information.